If it says Could not retrieve directory listing you may need to change the Transfer Setting.You may want to ask your web host for some assistance, too. It is case sensitive(capitals and small letters). If it says that the user does not exist or Incorrect Login and so on, check the Site Manager setting and ensure that it reflects what your FTP account and password details provided by your host says, or use the webserver administration interface provided to you by your host to re-check the existence of the FTP account.Click the red X, break the connection and click the Site Manager to check what you entered. All it needs is one character to be incorrect and it will fail. If there was no attempt to connect, then the ftp address is wrong.Look at the top area of FileZilla main window and check the messages. If you had a problem, then it is time to go troubleshooting! If all is well, then in the top window of FileZilla, you will have seen a series of messages, and in the large window, you will see a listing of the files will appear. Or, start Site Manager from File > Site Manager, select your FTP server and click ‘Connect’. In the Toolbar of FileZilla main window, Select the down arrow of most left icon “Open the Site Manager”, and select your FTP server from drop down list. ![]() Remember that the password might be case sensitive. For instance, it would look similar to user or Enter password. It may be just a username, or it may look like an email address (but it isn’t one).
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